Privacy Policy
Overview
This Privacy Policy explains what personal information TheDigiLoot (operated by Jyoti Ladiwal, Vasai, Mumbai, Maharashtra 401208, India) collects, why, and how it's handled, in line with India's IT Act, 2000 and the Consumer Protection (E-Commerce) Rules.
Information we collect
- Name and email address
- Billing/contact details (phone number) provided at checkout
- Order and purchase history
- Payment/transaction identifiers (e.g. a Razorpay payment ID) — not your full card number or CVV
- IP address and browser/device information
- Cookies used for login sessions and cart functionality
- Any messages you send us for support
Why we collect it
We use this information to process and deliver your orders, provide account access and re-download links, respond to support requests, send order-related emails (confirmations, download links), improve the site, and meet our legal and tax obligations.
Payment processing
Payments are processed entirely by Razorpay, our payment gateway partner. We never see or store your full card number, CVV, or net-banking credentials — Razorpay handles that directly and shares with us only the information needed to confirm your payment (amount, status, a payment reference ID).
Cookies
We use essential cookies to keep you signed in and remember your cart. We don't currently use third-party advertising or analytics cookies.
Third-party service providers
We share the minimum necessary data with Razorpay (payment processing), our hosting and infrastructure providers, and our transactional email provider (for order and account emails). These providers only use your data to perform the service we've engaged them for.
Data retention
We retain order and transaction records for 7 years, in line with standard Indian tax and audit record-keeping requirements. Account information is retained while your account is active; you can request deletion as described below.
Data security
We use industry-standard measures — encrypted connections, access-controlled databases, signed time-limited download links — to protect your information. No online system is 100% secure, but we take reasonable steps to safeguard your data.
Data transfers
Our hosting infrastructure may process data outside India through our cloud providers' data centres; we ensure any such provider maintains appropriate security standards.
Your rights
You can request access to, correction of, or deletion of your personal information by emailing us. Some order records must be retained for the legal period noted above even after a deletion request, for tax and compliance purposes.
Children's privacy
TheDigiLoot isn't directed at children under 18. We don't knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time; the version published here is always current.
Grievance Officer
In accordance with India's Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for TheDigiLoot is:
Jyoti Ladiwal
Email: grievance@thedigiloot.in
We aim to acknowledge grievances within 24 hours and resolve them within 15 days, as required by law.